Nivt uses the contact details below for order assistance, product questions, and formal customer correspondence. These business details are also presented in the storefront footer.
OUR IDENTITY
Legal Business Name: 117 OAK, LLC
Store Name: Nivt
Physical Business Address: 6615 Glencoe Dr, Temple Terrace, FL 33617, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Messages are reviewed on the same Monday-Friday schedule used for order handling. Weekend messages enter the next business-day queue.
HOW TO REACH US
Current Support Email: info@nivt.shop
Business Phone Number: +1 (716) 738-0378
For an existing purchase, send the order number and checkout email so our team can locate the correct record. State whether your question concerns dispatch, tracking, a delivery, payment, return eligibility, or an exchange.
If an item arrived damaged, incomplete, or different from the ordered model, photographs of the cup, lid components, shipping carton, and label can assist our review. Photos support the case assessment and are not a blanket condition for every return request.
TUMBLER AND LID QUESTIONS
Before ordering, customers may ask us to clarify a listed capacity, slider opening, flip mechanism, straw component, handle profile, finish color, package quantity, or approximate net weight. Please identify the product title or SKU so we can answer from the applicable listing rather than another Nivt cup.
Response time can vary when we must check carrier scans, payment records, or returned-item inspection notes. We will request only the additional details relevant to resolving the case.